ADP/HIREBRIDGE INTEGRATION - TROUBLESHOOTING
Problem: My Template is not recognized.
As of 6/29/2018 The officially supported templates are below even though all activated templates are returned. There are requests to support client-defined templates outside of this list in future product updates.
HR + Payroll (System) - US
HR + Payroll + Time (System) - US
HR + Time (System) - US
HR Only (System) - US
Applicant Onboard – US
Problem: “Default Template is Invalid”
The client needs to do one of two things to allow the API to work. They need to activate the HR Only (System) template or create an Applicant Onboard template. They can create an Applicant Onboard template by copying any template with at least the HR module and renaming it Applicant Onboard.
Problem: Company grants consent to Hirebridge. However accessing the meta is blocked with forbidden status code.
The Hirebridge practitioner did not have appropriate permissions in the client's WFN configuration. Add appropriate permissions
Problem: “Forbidden” error message on new or renamed template:
When the client modifies the Applicant Onboard template, they need to make sure that the practitioner profiles for your integration have access to the Applicant Onboard template. In this case, the "Profile for system users established by Marketplace Data Connector applications" did not have permission to access the template. This permission is set in SETUP > Template Management > Hire/Rehire in the Applicant Onboard template under Select Users.
Problem: I want to support International Tax ID.
This is not supported by ADP API. ADP has scheduled 10/19 availability for International Template support.
Only SSN and EIN are supported by domestic templates. The International (System) template is not currently supported in the Applicant Onboard API and is required to get the additional ITIN/SIN values.
From: ADP Marketplace Partner Enablement
Problem: "Not being able to get paid through ADP Workforce Now" It doesn't let us add his Direct Deposit information
the Applicant Onboard API will use the template named Applicant Onboard if one exists and default to the HR Only (System) template if one does not. In this case, it appears that the client user XXXX was hired using the Applicant Onboard template. However, the template was originally created by copying the HR Only (System) template that does not include payroll. When this occurs, WFN assumes any worker hired using this template does not use WFN for payroll. Position IDs have the letter "N" appended, representing non paid status